Winter Rentals

Season Rentals 2024-25

Exclusive to our Season Pass Holders aged 18 and under, get set up with rental equipment for the season that you can exchange as they grow so they are always in the correct sized equipment. |

BOOK ONLINE

Our Season Rental packages are available for online booking only and cannot be purchased in store. We have limited packages available so make sure you don’t miss out on your spot.
The date of the rental is locked to November 28 for online booking purposes but can be picked up at any point when we are open for the winter season. If you get an error above the “ADD TO CART” button that there are “No dates are available for your selection”, then we are unfortunately sold out of that product.

SEASON RENTAL TERMS AND CONDITIONS

• All Season Rental programs are for Regular equipment only. There is no High Performance upgrade option.

• Switching disciplines is not offered as part of this program (ie. skiing to snowboarding, snowboarding to snowshoeing etc.).

• A valid Season Pass is required for the user of the Season Rental equipment.

EQUIPMENT DAMAGE PROTECTION PLAN

The Equipment Damage Protection Plan (EDPP) is included on all Season Rentals to protect you from the repair or replacement costs for damage that can be sustained to the equipment. The EDPP covers accidental damage to the equipment, it does NOT cover theft, loss or damage caused by improper or reckless use like skiing or snowboarding down a road, it is non-refundable.

PICKING UP YOUR RENTALS

Rentals can be picked up from the Big White Rental Shop in the Village Centre Mall (VCM) located in the heart of the village. The shop will be open daily from November 28, 2024 to the end of the season.

• You are required to bring a valid photo identification document as well as a valid credit card for a security swipe (Visa/MasterCard Debit, travel money cards and other pre-paid credit cards are NOT accepted for the security swipe).
• You will be required to bring proof of purchase of your 2024-25 Season Pass for the person using the Season Rental.
• You will be required to sign a physical copy of the rental agreement and release of liability. If the renter is under 19, they will need to be accompanied to the rental shop by a parent or legal guardian to sign on their behalf.
• You will be required to sign a Season Rental Terms and Conditions form agreeing to the Terms and Conditions stated above and acknowledging the Returning Your Rentals fees below.

 

RETURNING YOUR RENTALS

All Season Rentals are due back to the VCM Rental Shop by 4:30pm on Sunday April 6, 2025.

• Season Rentals returned to the Kelowna Office on Ambrosi Road will be subject to a $25 fee per Renter.

• Season Rentals returned between April 7-30, 2025, will be subject to a $25 late fee per Renter.

• Season Rentals returned to the Kelowna location & late (between April 7-30, 2025), will be subject to a $50 fee per Renter

• Season Rentals not returned by May 1, 2025 will be charged the full retail value of the equipment.

RENTAL EQUIPMENT CANCELLATION POLICY

To receive a refund on your rental, all cancellations must be made prior to the collection of your equipment. There are no refunds due to early return of the equipment. To cancel your Season Rental please email rentals@bigwhite.com

All prices are quoted per person. Rates are in Canadian dollars. Applicable taxes will be added to all prices. Dates and prices may be subject to change without notice. Some restrictions may apply. We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating. Age category is based on age as of November 28 2024. All pricing advertised are inclusive of any applicable discounts.

Book online and save. Whether you are a beginner, an expert, or somewhere in between, we have got great rental equipment for everybody. Avoid the hassle and expense of traveling with your own equipment by renting from our fleet. See below for more information.|

BOOK ONLINE AND SAVE
Save 10% when you book online. This discount cannot be combined with any other discount.

BOOKING YOUR RENTALS

• Sign-in to your account (or create an account) and ensure all members requiring rentals are added to your group.
• Select your start date from the calendar.
• Select the number of days that you require the rentals for.
• Follow the 4 steps above and the options to Upgrade your Experience to build the rental packages.
• Click on ‘Add to Cart’.
• Repeat for other guests.
• Click on ‘Checkout’.
• Attach the correct guest that will be using the equipment to each product and follow the prompts to acknowledge the digital waivers and complete your payment.

PICKING UP YOUR RENTALS
Rentals can be picked up from the Big White Rental Shop in the Village Centre Mall (VCM) in the heart of the village.

• Proceed to the rental entrance with your email confirmation ready and see the cashiers to have your booking recalled and rental form created.
• If you are under 19, you must be accompanied by a legal guardian throughout the rental pickup process.
• You must bring a valid physical credit card and photo ID for a security swipe (Visa/MasterCard Debit, travel money cards, other pre-paid credit cards and photos of credit cards are NOT accepted for the security swipe).
• Our staff will then go through the fitting process with you. If you have rented from us before and were happy with the fit, let our staff know, and we will get you the same equipment if it’s available.
• Next-day rentals will be available if you would like to collect your equipment the day before your first day on the hill. Please check our website prior to your arrival for the most up-to-date pickup times..
  2:30-4:00pm when Night Skiing is NOT running.
  2:30-7:30pm when Night Skiing is running.

MULTI DAY RENTALS
All multi-day rentals must be used consecutively.

Renting for longer than 7 days? Complete a booking for 7 days, and you can add additional days when you are at the Rental Shop.

HIGH PERFORMANCE RENTALS
Specific skis and boards from our High Performance range are based on availability at time of pick up. If there is a particular model you would like to try, you can email rentals@bigwhite.com or call the rental shop at (250) 491-6114 the day before your first rental day and if the ski is available, we can put it aside. Children’s High Performance skis start at 120cm in length and are in short supply.

RETURNING YOUR RENTALS
All rentals must be returned by 4:30 PM (or 8:15 PM if Night Skiing is running) at the Big White Rental Shop located in the VCM on your last day of skiing or snowboarding. Rentals returned after the specified time will incur an additional daily charge for each day past the due date.

OTHER RENTAL PRODUCTS/PACKAGES
We are limited to the above packages for online presales. For information on all other products and packages available for in store purchase, visit bigwhite.com/tickets-passes-rentals/rentals

RENTALS CANCELLATION POLICY

To receive a refund on your rental (this does not apply to lifts or lessons), all cancellations must be made 48 hours in advance. Please forward you email confirmation to rentals@bigwhite.com with your request to cancel your rental.

All prices are quoted per person. Rates are in Canadian dollars. Applicable taxes will be added to all prices. Dates and prices may be subject to change without notice. Some restrictions may apply. We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating. Age category is based on age at the period of time you will be visiting. All pricing advertised is inclusive of any applicable discounts.